The joy of owning and driving a quality car stands or falls with excellent and prompt service, and so we decided to pay a visit to our local Lexus dealer, in Wijnegem, Antwerp. As our new mount has some minor scratches on its bodywork and alloy wheels as a result of prior usage, we decided to let them have a look at it and ask them for a quote to bring our Lexus again in mint condition.

We were very kindly received by Service Advisor Saskia De Moor, who immediately took photos of the scuffs and scratches, and promised us to send a quote, which we are presently awaiting.

She proudly showed us the recently redesigned sitting area of the showroom, where we enjoyed a coffee, and admired the stylish surroundings.

We also asked her about the difficulty we experience when completing our owner’s profile on the “My Lexus” app, where we hitherto are unable to register the VIN number of our CT200h. She promised us to come back to this issue.

Soon we will hear more, and we will keep you informed!

Hans Knol ten Bensel